Troubleshooting common issues in NutriFit
The situations users hit most often: empty reports, calorie differences between screens, entries that fail to save, temporarily unavailable AI insights and problems with support attachments.
How to use this list
Most support requests are resolved by one of the cases below. The cause is usually data volume or the gross/net calorie distinction rather than a failure.
Mini glossary
| Term | Meaning |
|---|---|
| Gross calories | Full energy spent during a workout, including resting energy |
| Net calories | Energy above rest, used in the daily balance |
| Daily State | Daily aggregated snapshot used for AI insights |
FAQ
Why are my reports empty or sparse?
Fill in the basic profile data and log at least a few days of activity. Without accumulated history the reports stay limited.
Why do calories differ between screens?
This is usually expected: the workout card shows gross calories while the daily balance uses net calories.
What should I do if an entry does not save?
Check the field formats and the date range. If the error repeats, send a ticket with reproduction steps and a screenshot.