# Troubleshooting common issues in NutriFit

- Canonical: https://nutrifit.health/knowledge/faq-reshenie-chastyh-problem
- Language: en
- Published: 2026-08-01T02:46:12.726Z
- Updated: 2026-08-01T02:43:47.285Z
- Author: Редакция NutriFit

> The situations users hit most often: empty reports, calorie differences between screens, entries that fail to save, temporarily unavailable AI insights and problems with support attachments.

## How to use this list

Most support requests are resolved by one of the cases below. The cause is usually data volume
or the gross/net calorie distinction rather than a failure.

## Mini glossary

| Term | Meaning |
| --- | --- |
| Gross calories | Full energy spent during a workout, including resting energy |
| Net calories | Energy above rest, used in the daily balance |
| Daily State | Daily aggregated snapshot used for AI insights |

## FAQ

### Why are my reports empty or sparse?

Fill in the basic profile data and log at least a few days of activity. Without accumulated history the reports stay limited.

### Why do calories differ between screens?

This is usually expected: the workout card shows gross calories while the daily balance uses net calories.

### What should I do if an entry does not save?

Check the field formats and the date range. If the error repeats, send a ticket with reproduction steps and a screenshot.

## Sources

- [NutriFit — официальный сайт платформы](https://nutrifit.health/)
- [NutriFit — пользовательское соглашение](https://nutrifit.health/user-agreement)