# Account, security and support

- Canonical: https://nutrifit.health/knowledge/faq-akkaunt-i-podderzhka
- Language: en
- Published: 2026-08-01T02:45:58.378Z
- Updated: 2026-08-01T02:43:29.508Z
- Author: Редакция NutriFit

> How sign-in works in NutriFit, how to protect the account with 2FA and passkeys, how to control active sessions and devices, and how support tickets work: creation, statuses and attachments.

## Sign-in and account protection

You can sign in with an email, a username or a phone number. Two-factor authentication and
passkeys (Face ID / Touch ID) are available for stronger protection.

## Device control

The profile keeps a sign-in history and the list of active devices; extra sessions can be revoked.

## Support requests

A ticket can be created from the account or as a guest by email, and moves through an explicit
status sequence.

## FAQ

### Which sign-in methods are available?

Email, username and phone number are supported. After signing in you can manage the profile, security and personal settings.

### How do I best protect my account?

Enable two-factor authentication and passkeys (Face ID or Touch ID). This lowers the risk of unauthorised access and speeds up daily sign-in.

### Can I control active sessions?

Yes. The profile shows sign-in history and active devices, and extra devices can be removed.

### Can I contact support without signing in?

Yes, a ticket can be created as a guest by email. Write from the same address you used originally, otherwise the thread cannot be linked.

### What ticket statuses exist?

A ticket moves through open, in_progress, awaiting_user, resolved and closed. The awaiting_user status means support is waiting for your reply.

### Can I attach a screenshot to a ticket?

Yes, images can be attached to messages — the fastest way to show an error or a broken screen.

## Sources

- [NutriFit — официальный сайт платформы](https://nutrifit.health/)
- [NutriFit — пользовательское соглашение](https://nutrifit.health/user-agreement)
- [NutriFit — политика конфиденциальности](https://nutrifit.health/privacy-policy)